Effective date: September 29, 2026
Aqua Express Restoration Group LLC (“Aqua Express Restoration,” “we,” “us”) respects your privacy. This policy explains what information we collect through https://www.aquaexpressrestoration.com, by phone, and by text message, and how we use and protect it.
Information We Collect
- Information you give us: name, phone number, email address, property address, service details, photos, and insurance claim information you submit through our forms, chat, phone calls, or texts.
- Information collected automatically: IP address, browser type, device information, pages visited, and cookies used for site performance and analytics.
How We Use Your Information
- To respond to service requests, schedule inspections, and provide water damage and mold mitigation services.
- To send appointment confirmations, technician updates, job status updates, and requests for insurance documentation.
- To send promotional messages, only if you have opted in to receive them.
- To communicate with your insurance carrier about your claim, when you ask us to.
- To improve our website and services, and to comply with legal obligations.
How We Share Your Information
We do not sell or rent your personal information. We share it only with service providers who help us run our business (for example, scheduling, messaging, and website hosting providers), with your insurance carrier or adjuster when needed for your claim, or when required by law.
SMS / Text Messaging
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you opt in to text messages, you may receive appointment and service updates, customer care messages, and, if you separately agree, promotional offers from Aqua Express Restoration. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help, or call (866) 245-1211. Consent to receive texts is not a condition of purchase.
Cookies
Our website uses cookies and similar tools to keep the site working and to understand how visitors use it. You can turn off cookies in your browser settings, but some features may not work properly.
Data Security and Retention
We use reasonable administrative, technical, and physical safeguards to protect your information. We keep it only as long as needed to provide services, maintain business and insurance records, and meet legal requirements.
Your Choices
You may ask us to access, correct, or delete your personal information, or to stop sending you marketing messages, by contacting us below.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect their information.
Changes to This Policy
We may update this policy from time to time. The latest version will always be posted on this page with its effective date.
Contact Us
Aqua Express Restoration Group LLC
10778 NW 53rd St, Sunrise, FL 33351
Phone: (866) 245-1211
Email: info@aquaexpressrestoration.com