Privacy Policy
Effective Date: 05/05/2025
Company Name: Aqua Express Restoration LLC
Website: www.aquaexpressrestoration.com

At Aqua Express Restoration LLC, your privacy is important to us. This Privacy Policy explains what personal information we collect, how it is collected, used, and shared, and includes all required SMS disclosures in compliance with The Campaign Registry (TCR) guidelines.

  1. Information We Collect

We may collect the following personal information:

  • Full name
  • Phone number
  • Email address
  • Mailing address
  • Service request details
  • Communication preferences
  • SMS message interaction data (e.g., date/time, content, delivery status)

How We Collect It:

  • When you contact us via phone, email, or text
  • When you opt in to receive SMS messages
  • Through cookies and tracking technologies used on our website
  1. How We Use Your Information

We use the information we collect for the following purposes:

  • To schedule and confirm service appointments
  • To respond to inquiries and provide customer support
  • To send SMS communications, if you’ve opted in (see SMS section below)
  • To send billing or follow-up information
  • To improve our services and customer experience
  • To comply with legal obligations
  1. Types of SMS Communications

If you have consented to receive text messages from Aqua Express Restoration LLC, you may receive SMS messages related to the following:

  • Appointment reminders
  • Follow-up communications
  • Billing inquiries
  1. SMS/Text Messaging Disclosures

If you consent to receive SMS from Aqua Express Restoration LLC, you agree to receive appointment reminders, follow-up messages, and billing inquiries via SMS.

  • Reply STOP to opt out
  • Reply HELP for support
  • Message and data rates may apply
  • Messaging frequency may vary

We do not share your SMS consent or phone number with any third parties or affiliates for marketing or promotional purposes.

For more details, visit our Privacy Policy and Terms at: www.aquaexpressrestoration.com/smsprivacy

  1. Sharing of Personal Information

We do not sell, rent, or trade your personal information. We may share your information only with trusted third parties necessary to provide services, including:

  • SMS service providers
  • Payment processors
  • Legal or regulatory authorities (if required)

These third parties are contractually obligated to protect your data and use it only for the agreed-upon purpose.

  1. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, or loss.

  1. Your Rights and Choices

You may:

  • Opt out of SMS at any time by replying STOP
  • Request access to, update, or delete your personal information
  • Contact us for support or questions about your data

📧 info@aquaexpressrestoration.com
📞 (866) 245-1211

  1. Updates to This Privacy Policy

We may update this policy occasionally. Any changes will be posted on this page with an updated effective date.

  1. Accessibility

This privacy policy is accessible at any time via the footer of our main website and on the Contact Us page at: www.aquaexpressrestoration.com/smsprivacy

Contact Information
Aqua Express Restoration LLC
21062 Sheridan Street – Fort Lauderdale, FL 33332
📧 info@aquaexpressrestoration.com
📞 (866) 245-1211
🌐 www.aquaexpressrestoration.com